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Frequently Asked Questions

My download is slow!
We have hosted the files with amazon s3. This is a very robust service, which can handle hundreds of thousands of users at a time. The server is in the eastern USA. Download times for the 1080p movie range from 20 mins in New York on FIOS, to several hours in countries like Poland or New Zealand. Where ever you are, you should be able to download the file. If you're having trouble, pelase try downloading from another location - your work or a friend's place.
My download doesn't un-zip
Check that the zip file you downloaded is the correct size. E.g. the 1080p zip is 3.9 Gb. If it's smaller, you'll need to download it again.
How big are the files? What is included with my purchases?
Read the technical info
My disc hasn't arrived
Shipping time vary from one day in California, to over 2 weeks to India. In the meantime, you can download the movie at no extra cost.
I ordered a disc, but it gave me a download code
Download codes are included with your disc at no charge. You will still be sent a disc.
Where is my 4k download?
The 4k version will come to you in the mail on a USB stick or hard drive, it's too big to download... :) The lower-res versions are available to download in the meantime if you can't wait.

Disc and Sales Enquiries

sales@timescapes.org

Footage Licensing Enquiries

footage@timescapes.org

Southwest Light Ltd.
Trading as "TimeScapes"
80 Adelaide Road
Level 1
Newtown
Wellington 6021
New Zealand

Tom Lowe - Cinematographer

tom@timescapes.org

John Stanford - Composer

john@johnstanfordmusic.com